. . . Where Energy and Creativity Ignite

Let the Excitement Begin!
Conference Schedule At A Glance

Thursday, September 19

8:00 am -  6:30 pm              Registration

10:00 am -  3:30 pm           Business Expo

3:30 pm - 4:00 pm               Conference Welcome
                                    Dick Ensweiler, TCUL CEO

                                          CU Recognition
                                    - Volunteer of the Year
                                    - Professional of the Year

4:00 pm - 5:00 pm               Keynote Address
                                    Catch Me if You Can
                                    Frank Abagnale, Jr.

5:00 pm - 6:30 pm              Business Expo & Welcome Reception

Friday, September 20

7:30 am - 8:30 am               Registration & Continental Breakfast

7:30 am - 8:30 am               Creative Sparks - CU Success Stories

 ~        Staff Incentive Program: Igniting Performance
   Lily Newfarmer, Tarrant County ECU

~       National Endowment for
Financial Education (NEFE)
Kathy Crim, San Antonio Teachers CU

~      The Magic School Bus:
High School Branching - Lessons Learned
Jack Click & Jennifer Torres, Associated CU

~      Growing Your Membership in a
Low Income Designated Area
Emma Gonzalez, Star County Teachers FCU

~      State Chartered CU Update
Commissioner Harold Feeney,
Texas Credit Union Department

~      IRnet: Melting Down the Barriers
Maritta Bush, Credit Union Resources

~ Quality Journey: Come Along for the Ride
Thom Norlund (sponsored by Clarke American)

8:45 am - 9:00 am                Opening Comments
                                     Watt Prichard, TCUL Chairman

9:00 am - 10:00 am              General Session
                                     Partnering with NCUA:
                                     A Dynamic Relationship
                                     Deborah Matz

10:30 am  - 11:45 am            Concurrent Educational Sessions   

1. ADP Conversion from Management Team Perspective
   Jeran Binning, Independent Consultant
2. Pure Synergy: Excellence in Building
   Customer and Employee Loyalty
   JP Maroney, JP Maroney International
3. Shazam! Enabling Effective Call Center Strategies:
   Shining the Spotlight on Member Service
   Jaimie Evans (sponsored by Clarke American)
4. Don’t Be the Weakest Link in the
   Electronic Payments Industry
   Laurie Carroll & Beverly Dobesh (sponsored by SWACHA)
5. Big Bang Opportunities for Credit Unions
   Bob Hoel, Filene Research Institute
6. Measurements that Matter: Linking CEO
   Performance to CU Success
   Lou Benson,Ph.D., The Benson Group
7. Setting Your Membership Ablaze with Branding
   (Sponsored by CUNA Mutual Group)
   DeLania Truly

11:45 am  - 1:15 pm             Lunch (On Your Own)

1:15 pm  - 2:30 pm               Concurrent Sessions Repeat

2:45 pm - 4:00 pm                General Session 
                                     Kick It Up a Notch: Leadership in Motion
                                     Anne Bruce

4:00 pm - 5:00 pm                Imagine Action:
                                    Asset Category Roundtables

Evening                                On Your Own — Enjoy San Antonio!

Saturday, September 21

7:00 am - 8:00 am                Continental Breakfast

8:00 am - 9:15 am                Concurrent Educational Sessions

1. Accelerating from Outrageous Customer Service
   to Enduring Customer Loyalty
   Anne Bruce, Speaker & Author
2. Masterpiece or Mix-Up? Creating Organizational Efficiencies
   Matt Garner (Sponsored by MyDAS)
3. Avoiding the Black Hole: Examining the Economy
   Brian Turner  (Sponsored by SCFCU)
4. Schemes & Scams: Credit/Debit Card Fraud
   Donna Huppler (Sponsored by TNB Card Services)
5. Plan and Protect: Professional and
   Personal Safety Strategies
   Tom Popken, Department of Justice
6. On-Line Lending: The Proof is in the Pudding
   Tom Glatt, Jr., Counter Intelligence Associates
7. Beam them Up: Recruiting and Retaining a
   New Breed of Volunteers
   Lou Benson, Ph.D., The Benson Group

9:30 am - 10:45 am              Concurrent Sessions Repeat

11:00 am -12:15 pm             Closing General Session 
                                    The Art of Vision 
                                    Erik Wahl (sponsored by PULSE EFT Association)
                                    Auctioneer - Curby Stech

Plan to stay through the end of Saturday's
general session for the auction and a $1,000 cash prize drawing.